Choose a Better Kitchen Culture

What makes a kitchen a place that we want to spend our time? What makes us stay? We all have felt the pressure, worked the long hours. Know the results of physical labor on our bodies. Learned how to tolerate the verbal and physical abuse.  We understand that stress to make the restaurant and only the restaurant your life’s priority.  The damage done to your body, usually with no or little health care included.  What makes us spend our days in a place like that?

While I’ve heard and even myself answered this question in multiple ways, I’m going to change my patented answer and say something a little (okay a lot) crazy that might surprise you. Or, maybe not, considering the source.  Don’t. Don’t stay in a place that’s abusive, that’s not supportive of your growth and your sustained inclusion as part of the staff.

I’ve experienced the kind of work place that treats commis and cdps like toilet paper. Turn and burn through them like you would a guest at a ‘fast casual’ joint.  Get what you can out of them, see who sticks it out, see who falls apart, and move on to the next warm body who shows up at the back door.  I’ve gritted my teeth and worked my way up despite the expectation that I would fail.  To be real, in some of those places, I learned a lot. Who I am as a cook today started in those kitchens. The skin I have has been hardened and burned by what I learned to let flow off of my back.  There were also several jobs where I could add very little to no new skills after a stint of excessive verbal abuse. Just flat out wasn’t worth it. In one or two, I wasn’t even comfortable putting them on my resume, I despised their treatment of people so much.  It’s a crapshoot sometimes, which is why gaining experience at more than one place was valuable for me. I learned that not every job is the same, that I can expect better for myself and for others.

While it may be tempting to bear through it for the boost of a famous name on a resume or for the kind of training and pressure that can hone one (like a diamond, no?) into a better cook; fine. Bear it if must. Just don’t stay too long or drink that second helping of Koolaid.   (And make sure when it’s time to leave, it’s in a gracious way that’s not going to ruin all of that hard work. Read: give appropriate notice).  And once you’re out, remember a couple of things:

  • 1. Having a social life outside of work can create or re-enforce perspectives that are valuable.  You are less likely to forget why eating out is enjoyable in the first place if you don’t let yourself fall into the tunnel vision of being an insider.  [Yes, you and your fellow industry friend are the only people at the table annoyed that the restaurant copy of the check is not on top, no one else noticed, get over it].
  • 2. Other creative outlets or pursuits do not take away from ones ability to create in a kitchen. In fact, for me, having other passions and activities helps my creativity become a stronger muscle when I can flex it in multiple capacities.  I can be a photographer and a writer and a vocalist and and… without being any less of a cook.
  • 3. When you run yourself ragged, and do not nourish your body, it does not help your performance at work.  Rest days are important.  I’m guessing that all of the hard work being put into a cooking career isn’t just so you can turn around and open a yoga studio in a few years.  If you don’t rest and rejuvenate your body and your mind- it increases the risk of burnout.  To make it the long haul, we are all going to have to start treating ourselves like athletes who are running a marathon rather than a sprint.  Exercise, rest, food, mental health care, dental care, medical care etc will have to become priorities. [Ugh, it all sounds so gross and responsible.] For real though, take care of yourself, so that you have the ability to take care of others.  Also, you and I both know that kitchens are dangerous places full of hot and sharp and heavy things.  Injury increases when you are not well rested and not thinking clearly. This includes the infamous hangover [sorry guys]. Try and keep the partying to the non-school nights, maybe?

And here I’ll add a little bit of the party back in, while tying in to #1 and #3: vacations are not something to feel guilty about.  Use them as part of your toolbox for creating a varied perspective and a well balanced human.

Very Importantly:

  • 4. Fear does not make the best food. Sure it can make good food sometimes, even great for a moment, but can it sustain past that moment? If you are constantly running through cooks and training new people, don’t you lose something during that training period? Couldn’t a well trained, experienced staff who has been around each other for a significant amount of time create more consistently great food? And- Perpetuating the cycle of fear does not help you feel better about what you went through. It just creates more miserable people.

Anyways, lets go back to my crazy revolutionary idea:

Don’t even try and bear through the kind of place that makes one miserable at all.  Just, skip it entirely.  When I started 11 years ago (yikes I’m old) I didn’t have that option. At least, not that I was aware of.  “Sustainability” was not a buzz word then.  Kitchens with grizzled old chefs throwing pans and knives wasn’t totally uncommon.  I’m not saying it was the stone age. I’m saying that now there are a lot more options. And there are a lot more open networks.  It’s easier to find out from current and former employees where the good teachers are.  Where the worthwhile stage might be.  It’s also not such a taboo to talk about where the miserable people go to work and where you are more likely to spend your internship picking herbs and little else. So make the extra effort. Do your research, seek out good connections.  Push for kitchen jobs with better kitchen cultures.

Think of it as a buyers market. Restaurant growth has increased exponentially in the last decade.  Which means there are more of them looking to hire you.   If you “buy” your experience from the kind of place with a sustainable kitchen culture, it will put pressure on other kitchens to “sell” the kind of culture that you are “buying”.

Of course, some of the things that come along with being a cook are going to be the same even in the dreamiest of places.  If you want to work in fine dining, you will very likely put in the long hours.  And feel every extra step that you took in your bones as you walk out the door.   The job provided healthcare coverage is iffy at best anywhere outside of a socialist country, a corporate job, or a very rare restaurant group with more diversified funding. The value of a stage at a great restaurant will still be something to consider.  Even if it affords you no to little pay and a crappy place to stay.

What I’m trying to say is that the life of a cook in training, or a cook doing the long haul will probably not be easy street. There a lot of challenges that all of us face.  Boredom from repetition, mistakes that will be made and must be learned from, guests who simply wont like their experience for no fault of your own, holidays with family that more often than not will be missed, that one extra socially inept coworker that makes everything awkward, days that include scant hours for sleep, and coworkers that you will see more often than anyone else are just a few examples.  Ultimately, it is a job.  So- you should probably try and find a job where those coworkers that you see everyday are people who you respect, and who will treat you with respect.  Have high expectations for yourself and for the people around you. Have high expectations for the value of your work and your time.  Be the kind of person that you would want to be around; cultivate an environment that you would want to stay in for longer than the toilet paper takes to burn.

Whatever you do, wherever you work, you should be gaining something that you value. Whether that be monetary, educational, communal, etc.

And to come back to that “patented answer” that I chose to sideswipe earlier, but is also still true: We do this job despite all of it’s challenges because we are passionate about cooking. Because we’re a little crazy.  Because- maybe we should stay behind that kitchen door with the rest of the socially awkward humans that we come to love.   Or something like that.   So let’s all work together to put pressure on the industry and on ourselves to create a more sustainable culture in which we work and live.

As usual, I wish you the best, and am here for your questions.

Sincerely,

Amanda

Why are we STILL talking about women in kitchens?

Because:

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Lysverket | January 8, 2016

1. Women are still underrepresented in kitchens.
2. Even the women who are in kitchens are underrepresented in media coverage, accolades, and awards.
3. “The person who lasted” is a terrible metric for skill and ability.
4. We need to be talking about better communication, stronger communities, more sustainable structures for our kitchens, more diversity, etc…and women are a part of that.

6. It STILL matters.

Continue reading

The Daily Edit |17|

SingleThread Farms, CA | January, 2017

“Two sommaliers geek out over a wine list”.  Or, Camilla Laugerud takes a vacation to California from Norway (and it rained the whole time), and our friend John was gracious enough to offer her a tour. I just got to tag along.  

Here is a photo of something I love to see, people excited and passionate about what they do.  I’m the wine noob, so I mostly listened as these two pros gushed. 
This was my first look at the restaurant since it’s completion, and it is truly designed with utmost care and beauty. 

“So, what do you do?”

Do you remember when you were a kid, and people would ask questions like “What do you want to be when you grow up?”

Do you remember your answers?

Mine changed a lot.  I was fascinated by so many things; wanted to be an expert in everything. How could I choose? Well I tried, but I couldn’t. And it was frustrating.  I had an idea of Who I wanted to be, but what I would do while I became that person was harder to define.

When I fell into cooking, for a long time answering the “what do you do?” question became easier.  12240918_10153718991662290_1527157875621227499_oI’m a cook.  I’m a cook at a Michelin starred restaurant.  I’m a pastry cook. I am a baker. I am a Pastry Chef.  I am a Sous Chef.  I am a stagiere at a world renowned restaurant. Etc.   There were easy “whats”.  For a long time there were even easy, “What’s Next?”s.  Here is the path.  Push yourself, learn all of the prep, work every station. Learn more.  Move up the ladder until you’ve learned everything you can and you are either in charge or ready to move on to something more challenging. Often a more prestigious position or restaurant.

“It started to matter less to me that my resume look a certain way, and more that I was doing something that I cared about”

A few years ago that path started to become a little bit less clear.   I had reached a place where many of my moves started to feel linear.  I was still learning, trying new things, trying to improve however I could.  But what I wanted to learn was harder to define.   I’d been working more management jobs that started to change my perspective about what makes a better Chef, a better teacher.   And the “why” I wanted to take one job or another started to become harder to answer.  It started to matter less to me that my resume look a certain way, and more that I was doing something that I cared about.

Many of my colleagues when they reached a place similar to mine would begin a path towards opening their own business.  I wasn’t sure that this path was where I needed to be.  I wasn’t sure that the timing was right.   Or that what I had to say as a cook was unique enough that it deserved it’s own home.   I was sure that what I was doing wasn’t working anymore.

A couple of years, a lot of life experiences, a lot of learning, and a few crazy risky wacko moves later- and I’m in a slightly different place.   My “what do you do ” is a lot less easy to answer.   The “why I do it” has taken over the top spot in my life.  And I’ve decided to try something new. To take my knowledge and experiences and try to help other people, other restaurants. The what of that basically involves “going freelance”. So now, “I’m a consultant” or “I’m a chef without a restaurant.”  And many other not quite easily defined roles.  Sometimes lately I’ve answered the “What do you do question” with a self deprecating joke-“Well, nothing, nowhere”.   Which isn’t actually true at all, it’s just easier to say.   The “Why” I’ve decided to step off the pre-laid out path and go off on my own has both a complex amount of reasoning and a more simple soundbite. I’ve had to compact it over time.  Make the explanation quick to convey when asked.

“I want restaurants to be a better place for people to work.”  

I want to help figure out how to improve the hospitality industry in a way that focuses on not just the sustainability of the products we use and create, but also on our human resources, and the footprint on the community that builds up around us.

What I do while I work towards achieving this goal may end up being a lot of things. “Blogger”, “Private Chef”, “Consultant”, “Student”, “Writer”, “Photographer”,  as well as whatever thing I come up with to help pay the bills.    It wont be so easy to define who I am by what I do anymore.  Which can be hard to take, hard to say.

It’s tempting to return to a more easily defined place. A more secure place.  I try to keep reminding myself that my “Why am I doing this?” is more important to me now than ever.   The “what” will follow.

Today I will be brainstorming ways to break up the work that I want to do into smaller steps so that they are less intimidating.  I often feel dumb and frustrated while trying to work out how I am going to achieve my goals.  But I think, if I keep chipping away at it, some part of this process will improve.

 

So we’re a little broken, let’s talk about how to change.

Over the past couple of years I have found myself having very similar conversations with a lot of my colleagues.  We’ve been talking about an industry that’s struggling.  An industry that grew so popular and so fast that now we are hitting some painful growth realities.   There are suddenly a lot of amazing restaurants- with no one to cook in them.  There are cooks, servers, managers, chefs, all working towards the hospitality of others; while they themselves work in an inhospitable environment.  There are staff who work incredibly physically demanding and sometimes dangerous jobs without proper healthcare.  There is a culture of abuse that only the strong are meant to survive, while we take a backwards sense of pride in the fact that this isn’t real living, this isn’t thriving.    Why should it be?  What kind of person can thrive under the abuse of their environment?   So the conversations continue. And we talk about the sustainability of our resources, the produce, the Earth’s environment, the guest.

There have been a lot of articles written about the ups and downs of the restaurant industry.  The New York TimesGrubstreetThrillistEaterFortune, etc. have all posted articles centered around the shortage of cooks.  The difficulty of keeping staff.  Why is that do you think?  Anything to do with the way we treat each other?

I don’t think there is one cut and dry problem or solution. It’s a complicated, multifaceted struggle that we are seeing happen in front of us. That we are talking about, at least.

The struggle is real.  We’re aware.

So where do I fall in this?   I find myself passionately involved in the conversation about sustainability- I agree that our resources are running scarce and that we should be concerned and start thinking about ways to cook in a way that is more responsible.   But I also find myself steering the conversation towards the idea that our staff and our environments that we work and live in are just as important a resource.   The sustainability of the restaurant as a whole is where my big picture keeps circling back to.

I’ve been lucky enough in my ten years in this industry to work with a lot of amazing people. I have learned that a place where we can collaborate and trust each other is the place that I truly feel fulfilled. The place where I know that the guy next to me- yes it is more likely that person is male- but that’s a different conversation. Anyways, if I know the guy next to me has my back when I need it and he knows that I can step up when he needs it, that’s the place I want to wake up and go to work in, every day. Shit pay or not. That community of people that cares and trusts each other is where I want to be.

I have also worked in a lot of places where there is a culture of fear, of abuse, of micro management and just plain bad or under developed leadership.   The idea that “it’s not personal” that you get yelled at or beat down is normal and expected.   That’s not where I want to be at all. And the idea that I am just going to move from job to job until I find a place where I can be fulfilled isn’t enough for me anymore.   I’ve seen too many places where this “social norm” is the reality.  It’s not where I want to be, it’s not where I want my colleagues to be.  It’s not what I would wish for my friends. Whether they are the guy yelling or getting yelled at.  That’s not thriving. That’s not sustainable.  Who wants to be scared and/or mad all of the time?

So here I am, trying to continue this conversation. Trying to do whatever I can to help fix what we’ve all at least started to acknowledge is broken.   Taking a stand for myself and my friends, because I can’t just keep trying to find something good for myself and watch the status quo remain the same for everyone else around me.   Let’s talk about it. About how to make our restaurants places where we all want to be. Where we can thrive.